Fireside Chat: Digital with a human touch. Robotics, AI & Automation at CUA

Creating lean, automated and digitized organisations is tough for the best of us. From selecting the right platform or technology, to creating a roadmap and managing the organizational change, the challenges are endless. Join us to dig deep into how one of Brisbane’s strongest financial institutions is braving the seas and steering their community towards greatness.

>> Strengthening the human digital experience
>> The challenges of creating an AI roadmap
>> Building a digital workforce and humanising robots


Brigid Leishman, Chief Operating Officer, CUA

Brigid has worked in financial services for over 30 years and is currently Chief Operating Officer at CUA. In addition to leading the operational functions at CUA, she has enterprise accountability for AI and RPA, and Continuous Improvement.

She is passionate about the opportunities that AI presents and believes that grounded and pragmatic solutions are the way forward for companies building a roadmap for AI. She is currently working with Standards Australia on how governance in AI in Australia should be regulated.

Melissa Witheriff, Head of Digital Innovation, CUA

Melissa is focused on addressing problems worth solving working with the startup community accelerating ideas into value generating opportunities. Sometimes this means daring to be different and pushing the boundaries relative to the business environment. Coupled with the right balance of research, planning and strategic intent, Melissa believes appetite for managed risk can equal reward for customers, partners and the organisation. With extensive experience in the commercial, government and NFP sectors, Melissa has a strong track record in digital innovation, human centred design, Chatbots (AI, machine learning), AR/VR, enterprise social networks, business improvement, portfolio change management and leading business and people transitions.

Moderated by: Prof Marek Kowalkiewicz, Chair in Digital Economy , QUT

With a passion for exploring bleeding edge technologies and using them to create opportunities and solve problems, Marek has extensive industry based innovation implementation experience together with a strong academic background.

His role of Senior Director, Products and Innovation with SAP, Silicon Valley saw him successfully lead teams of researchers and developers in many innovative projects. He drove the set up of a brand new SAP Research centre in Singapore and SAP’s newest, flagship series of developer events, d-kom.


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